Where's my order?

Paste the tracking number from your Shipping Confirmation email and we'll open its live status on 17TRACK, a free parcel-tracking site. Our tracking numbers usually start with JSE.

That doesn't look like a tracking number. Check for missing characters, or email us and we'll look it up.

Tracking opens on 17TRACK (t.17track.net). Signed in? You can also see every order in your account.

What to expect

1. We prepare your order: 2–4 business days. Each piece is hand-inspected before dispatch. Your tracking number arrives by email once the parcel is scanned out.
2. First scan: allow 24–72 hours. A quiet tracking link right after the email is normal. The carrier hasn't logged it yet.
3. On its way: 15–18 business days from dispatch. Large furniture can take 3–5 business days longer. Updates can be sparse on the long legs of the trip.
4. Delivered. Inspect your order when it arrives. If something is damaged in transit, email us photos within 48 hours of the delivery scan and keep the packaging.

Need a hand?

• No Shipping Confirmation yet? Check your spam or promotions folder first. Orders are usually scanned out within 2–4 business days.
• Tracking says "Delivered" but you can't find it? Check your mailbox, doorstep, building reception and neighbors, then email us within 5 calendar days of the delivery scan.
• Anything else? Email support@retroradius.com with your order number (for example #1067). We reply within 24 hours, Monday–Friday.

Full details live in our Shipping Policy.