Shipping policy

Last Updated: 28/06/2026

At Retro Radius, we connect directly with a network of artisanal workshops and global fulfillment partners to bring unique Mid-century-inspired products to your doorstep at competitive prices. Retro Radius ships exclusively to addresses within the United States and Canada.

Please read this Shipping Policy carefully to understand the costs, estimated timelines, and your responsibilities as a customer.

1. Order Processing & Handling Time

Every order undergoes a strict Quality Control (QC) inspection before packaging, covering color accuracy, surface finish, and structural integrity. Our team then reinforces each item with specialized shock-absorbing materials before handover to the carrier.

Standard processing time: 2–4 business days (excluding weekends and public holidays). Once your parcel is scanned for dispatch, our automated system will send you a “Shipping Confirmation” email with a tracking number.

2. Shipping Rates & Estimated Delivery Times

We offer tracked shipping to all 50 U.S. states and all Canadian provinces. Actual transit times depend on the destination and standard carrier processing.

  • Free shipping on every order: Shipping is FREE on all orders to the United States & Canada — no minimum spend and no thresholds. The price you see is the price you pay.
  • Estimated delivery: 15–18 business days from dispatch, in addition to the 2–4 business day processing time

Important: All delivery times are estimates based on historical carrier data. Delivery schedules may be impacted by force majeure events (severe weather, logistics strikes, peak-season backlogs). For large or irregularly shaped furniture, transit may require an additional 3–5 business days due to manual carrier handling requirements.

3. Customer Responsibility for Shipping Address Accuracy

The customer bears sole responsibility for the accuracy, completeness, and deliverability of the shipping address provided at the time of checkout. Retro Radius ships all orders to the exact address submitted and is unable to verify address accuracy prior to dispatch.

In the event of non-delivery, delayed delivery, or delivery to an unintended location caused by an incorrect, incomplete, or undeliverable address provided by the customer, Retro Radius bears no financial liability and will not issue a refund or reshipment.

Address correction requests must be submitted within 12 hours of order placement by emailing support@retroradius.com with the subject line: URGENT — Address Correction — Order #XXXX. Corrections cannot be guaranteed after this window.

4. Split Shipments & Partial Deliveries

If your order contains multiple items with distinct material characteristics (e.g., a stained glass panel and a ceramic figurine), they may be dispatched from different specialized workshops and delivered in separate parcels. Each parcel will be assigned an independent tracking number.

Independent delivery liability: Each parcel in a split shipment is treated as a separate, complete delivery unit for all purposes of delivery confirmation and dispute resolution. Retro Radius’s delivery obligation for each individual parcel is fulfilled upon that parcel’s carrier-confirmed delivery to the checkout address. A non-delivery claim for one parcel does not affect the finality of confirmed delivery for any other parcel in the same order.

5. All-Inclusive Pricing — Duties & Taxes

All prices on the Retro Radius website are all-inclusive for delivery within the United States and Canada. Retro Radius covers any applicable import duties on your behalf, and you will not be billed customs or import fees by the carrier upon delivery. Applicable sales tax is calculated and displayed at checkout where required by law.

6. Shipping Incident Handling: Damage & Item Not Received

6a. Carrier-Damaged Parcels. If your goods are delivered in a visibly damaged condition, do NOT discard the packaging. Contact our support team at support@retroradius.com within 48 hours of the carrier recording your delivery, with detailed photographic evidence as specified in our Return & Refund Policy (Section 4). Failure to report within this window renders the claim ineligible.

6b. Tracking Shows “Delivered” but Item Not Received. Retro Radius uses tracked shipping services that generate a time-stamped, carrier-confirmed delivery scan record. When the carrier’s system records a status of “Delivered” to the address provided by the customer at checkout, this carrier record constitutes prima facie evidence of successful delivery and will be submitted as such in any payment dispute or chargeback proceeding. If your tracking shows “Delivered” but you have not physically received the parcel, you must, within 5 calendar days of the recorded delivery date:

  • Check all access points at your delivery address (mailbox, front door, side entrances, secure parcel lockers, building reception).
  • Inquire with household members, building management, or immediate neighbors.
  • Contact your local post office or carrier branch directly — present the tracking number and request a formal GPS delivery investigation.

If the carrier’s investigation confirms a delivery error on their part, obtain the carrier’s written incident report and forward it to support@retroradius.com.

Important: Retro Radius will not issue refunds or reshipments for orders where the carrier has confirmed delivery to the address provided at checkout, absent a written carrier investigation report confirming a delivery error on the carrier’s part. Initiation of a payment dispute or chargeback without completing the above steps will be contested using carrier tracking records as evidence in the dispute proceedings.