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FAQ's

Welcome to the Retro Radius Help Center. Everything below matches our Shipping Policy and Return & Refund Policy, so you know exactly what to expect before you order.

Where do Retro Radius products ship from?

We work directly with a network of artisanal workshops and global fulfillment partners. That is how we keep prices fair and the collection one of a kind. Your order ships straight from our fulfillment partner to your door.

We handle all import logistics in advance, so there is nothing to pay when your parcel arrives in the United States or Canada.

Where do you ship, what does it cost, and how long does it take?

We ship to addresses in the United States and Canada only (all 50 states and all Canadian provinces). We do not currently ship to other countries.

  • Shipping cost: FREE on every order. No minimum, no thresholds.
  • Processing: 2–4 business days for quality inspection and protective packing.
  • Transit: 15–18 business days from dispatch. Large or irregularly shaped furniture may need an extra 3–5 business days.

Please note: delivery times are estimates. Severe weather, carrier strikes, or peak-season backlogs can add time. Full details are in our Shipping Policy.

Will I receive a tracking number?

Yes. As soon as your parcel is scanned for dispatch, we email you a Shipping Confirmation with your tracking number and a tracking link.

It can take 24–72 hours for the first carrier scan to appear, so do not worry if the link is quiet at first.

Why might I receive only part of my order?

If your order includes items with different materials (for example, a canvas print and a table lamp), they may be dispatched from different specialized workshops and arrive in separate parcels.

Each parcel gets its own tracking number, so you can follow every one individually. See our Shipping Policy for details.

Can I cancel my order or change my shipping address?

Yes, within 12 hours of placing your order. Email support@retroradius.com with the subject line URGENT — Address Correction — Order #XXXX (or Cancellation — Order #XXXX). After 12 hours your order may already be processing, and we cannot guarantee a change.

Please double-check your address at checkout. We ship to the exact address you enter. If a parcel is undeliverable or misdelivered because the address was incorrect or incomplete, we cannot issue a refund or reshipment.

My item arrived damaged. What should I do?

We're sorry. Here's how to get it fixed quickly:

  1. Keep everything. Do not throw away the box, the foam inserts, or any broken pieces. We need them for the carrier claim.
  2. Email us within 48 hours of the carrier marking your parcel "Delivered": support@retroradius.com.
  3. Attach three things: a photo showing all sides of the outer box; a close-up of the shipping label (tracking number and address readable); and clear close-up photos or a video of the damage.

We review every report within 1–2 business days. Once the damage is verified, we send a replacement or a full refund of the item's purchase price. Depending on the damage, we may ask for the item back, or approve a returnless resolution case by case.

Claims sent after 48 hours or without the photos above are not eligible. Full details: Return & Refund Policy.

The item arrived fine, but it doesn't suit my space. Can I return it?

Yes. A change-of-mind return is possible when all of these are true:

  1. You request it within 5 calendar days of the carrier-confirmed delivery date.
  2. The item is brand-new and unused (unassembled, if it needs assembly) and in its original packaging with all foam, protectors, and tags.
  3. You have a Return Merchandise Authorization (RMA) number from us before you ship it. Email support@retroradius.com with the subject line RETURN REQUEST — Order #XXXX.

What is deducted: our actual outbound shipping cost of $5.99 and a 20% restocking fee. Return shipping is paid by you, and the return address comes with your RMA.

Prefer store credit? Choose Store Credit and we waive the restocking fee: you get 100% of the item price as credit, valid for 12 months. Return shipping is still on you.

Not returnable: e-gift cards, Final Sale items, unsealed bedding and pillows, and personalized or custom-made items. Full details: Return & Refund Policy.

Will I pay customs duties or import fees?

No. For orders delivered in the United States and Canada, our prices include import duties. We pay them for you, so the carrier will not bill you on delivery.

Sales tax, where required by law, is calculated and shown at checkout.

How do I reach a real person?

Email support@retroradius.com or text +1 (323) 540-5822 (text only, no voice calls). A real person replies within 24 hours, Monday to Friday.

Put your order number in the subject line and we can help even faster.

Didn’t find your answer?

Don't hesitate to contact us.